The best charter experience i have ever had
What do we all hate about chartering a boat?
- The waiting time between skipper check-in and access to the boat (often 5+ hours with big operations)
- Boats in poor condition / not full functional
- Cut-throat penalties when things break under wear-and-tear (hiding behind 'policy/contracts'
Paralos (second time this year for me) have yet again demonstrated that it IS possible to have a charter experience without any of those problems.
Check-in:
- arrived at 10:30, documentation all completed by 11:00. Boat available from 14:30
- additional rental of gennaker / SUP. All present and correct.
- received FREE shuttle to local supermarket for provisioning - along with FREE delivery of all provisions: TO THE BOAT.
- boat available at 14:30 as informed.
- inventory check / departure approval 15:30.
Mid-Charter:
- Hoisted Gennaker in 4 knots of wind. The moment it filled with wind - it completely blew out from the frame (roach/head stitch line and the entire length of the leech).
- Having recovered the sail, ensured the boat and all crew were safe etc, I instantly messaged the Fleet Operations Manager, giving him photo of position / wind state etc, explained what happened. Indicated that in my experience this is absolutely not normal.
- Instant response the Fleet Operations Manager. Happy we were all safe, completely agreed that it is not normal. suggested I continued sailing and enjoying the holiday.
Check-Out:
- Land crew were ready waiting to take stern lines and assist in the mooring
- It took some time for the diver to come (in fairness we did arrive at midday before the 5-6pm rush, so it was unexpected)
- Full return of deposit; with no penalty for the sail - as it was clearly a sail fault, not a user fault)
In summary - a superb experience.