An unusual and authentic journey between land and sea

Frequently asked questions

• Can I book flights or a holiday in addition to my cruise?

  YES !
  Our travel agency can book flights and accommodation for all our customers embarking on a cruise. We offer tailor-made packages to suit your needs and budget.
  
  We have created two offers 100% customisable :
  - Serenity Service : Booking your plane tickets.
  - Service Extension: Book your accommodation (hotel, gîte, villa...) and/or additional activities (excursions, guided tours, car hire, etc.) to make the most of our rich heritage.
  
  Our advisors, specialists in the destination, will send you their best suggestions for your holiday.

• What documents do I need to travel to Madagascar?

  For British citizens, you can spend up to 15 days in Madagascar without having a visa, just simply pay a 10 euro administration fee on arrival.
  Nationals of other countries should check formalities with the consulate of their country of origin.

• What vaccinations are recommended when travelling to Madagascar?

  For a trip to Madagascar, we advise you to check that your vaccinations are up to date, including universal vaccinations (DTPP, hepatitis B) and hepatitis A.
  Other vaccinations include :
  - typhoid fever ;
  - yellow fever; compulsory only if you are planning a trip to mainland black Africa before or after your cruise
  - rabies; for stays in remote areas or long stays.
  
  Before travelling abroad, we advise you to consult the Ministry of Foreign Affairs website www.diplomatie.gouv.fr

• When is the best time to travel to Madagascar?

  The best time to explore the Mitsio and Radama archipelagos is between April and October. Temperatures are pleasant, varying between 25°C and 30°C.

• What language do the crew speak?

  What's more, our crews are mainly English-speaking and qualified to offer you a multilingual service.

• How are my transfers between the airport and the boat organised?

  Return transfers from the airport to the boat are not included in your package. However, your GlobeSailor advisor may be able to offer this service at an additional cost. Payment for this service should generally be made to GlobeSailor at the time of payment of the balance or directly on site in cash. Don't forget to let your advisor know your arrival time.

• How are my meals organised on board the boat?

  During your cruise, you will enjoy full board, including breakfasts, lunches and dinners. Soft drinks and alcohol are not included. Please check the terms and conditions of your quotation. On request, your adviser can send you the menus offered on board. They are often prepared using fresh, local produce. Please let us know as soon as possible if you are allergic to certain foods or have a special diet.

• What payments do I need to make to confirm my booking?

  To confirm your booking, you must inform your GlobeSailor advisor who will place an option for you while he/she collects your deposit. The booking will only be considered definitive once your deposit has been received (by bank transfer, Paypal or credit card), ranging from 30% to 50% of the total cost of the booking. A 100% deposit will be required for all bookings made less than one month before departure. The balance must be paid no later than 45 days before the date of embarkation.

• What happens in the event of cancellation?

  In the event of cancellation, you must inform your GlobeSailor advisor as soon as possible. Whatever the cause, the following cancellation fees will be due: up to 90 days before departure: 30% /// from 89 to 60 days: 50% /// from 59 to 30 days: 75% /// from 29 days to departure: 100% of the amount of your booking. We advise our customers to take out cancellation insurance with Ouest Assurance : http://www.ouest-assurances.fr